At Hayaa, your satisfaction is our top priority. We are dedicated to providing you with a seamless shopping experience, and we understand that sometimes things don’t go as planned. To ensure your complete satisfaction, we have outlined our return and refund policy below:
Tags and Returns:
-
Eligibility for Return: Dresses with the original tags still attached are eligible for return and refund. This policy helps us ensure that our garments remain in pristine condition for all our customers.
-
Non-Returnable Items: If the tags are removed from the dress, unfortunately, we cannot process returns or refunds. We appreciate your understanding in helping us maintain the quality of our products.
Size Issues:
-
Exchange Policy: Should you encounter any issues with the size of your dress, we offer a convenient exchange option. Please contact our customer service team, who will assist you in processing the exchange and finding the perfect fit for you.
-
Process for Exchanges: To facilitate a smooth exchange, please reach out to our customer service team as soon as possible. We’ll guide you through the necessary steps and ensure that you receive a replacement that meets your expectations.
Additional Information:
-
Condition of Returned Items: All returned items must be in their original, unused condition with the tags still attached. We cannot accept returns for items that have been worn, altered, or damaged.
-
Processing Time: Refunds for eligible returns will be processed within [specific time frame, e.g., 7-10 business days] after receiving the returned item. Exchanges will be handled promptly once the returned item is received.
-
Customer Support: If you have any questions, concerns, or need assistance with your return or exchange, please do not hesitate to reach out to our customer service team. We are here to help and ensure that you have a positive experience with Hayaa.
Thank you for shopping with Hayaa. We appreciate your business and are committed to providing you with exceptional service and high-quality fashion that you’ll love.